Data-driven & Efficient: Perfect Your Customer Journey With FullStory and UDG

Much More Than a Product Analytics Tool

With FullStory, you combine the “what” and the “why” – because both quantitative and qualitative insights help you form testable, measurable hypotheses. FullStory’s Digital Experience Intelligence (DXI) brings together analytics, robust session details, and collaboration tools on a single platform. This combination gives you a deeper and more comprehensive understanding of the digital customer journey – while uniting your product, support, UX, and marketing teams across functions.
As one of the first Expert Partners in the DACH region, UDG supports you in perfecting the customer journey with FullStory.

Get Answers as Fast as You Can Type – With FullStory

Every friction point in your customer journey has the potential to cost you business. We’ve all been there: you can’t find a feature, something isn’t where you expect it to be, and within seconds you’re already looking elsewhere. FullStory identifies exactly these moments of frustration – and delivers data-driven insights across your entire customer experience, so you can make the right decisions faster.

• 1. Capture the Full Story

  Implement a future-ready setup, reduce friction in agile development cycles, and align cross-functional teams with a single source of truth for your customer experience.

• 2. Understand User Behavior

  Discover how users truly behave, uncover the “why” behind the “what,” and leverage the power of AI to improve your offering.

• 3. Surface the Unknown and Prepare for Anything

  Get a top-level view of your product at any time, find answers as fast as you can type, and bring critical metrics into focus.

By Your Side at Every Digital Touchpoint: As one of the first FullStory Expert Partners in the DACH region, we support you with the integration and implementation of Digital Experience Intelligence (DXI) across all channels. We tailor your cross-functional dashboards, help you interpret insights, and turn data into clear, actionable recommendations.

In short, we’re here to support anything that improves your customer journey. From conversions to UX — we’re your dedicated partner for digital customer experience.