IT Service Manager (all genders)

Are you a real organizational talent? You love server operation, innovative IT systems and ITIL? Customer consulting and IT service management is your passion? Then you've come to the right place!

  • Full-time
  • Barcelona, Bilbao, fully remote
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What you can expect with us.

The chance to become part of one of the largest German full-service digital agencies: 400 great employees, a modern, customer-centric business model and a true New Work philosophy

Flexible work environment:  join one of our great remote teams in Spain or move to one of our locations in Germany

Agile organization: Become part of our self-organized teams and develop in accordance with your strengths: without disciplinary supervisors, but with an extensive onboarding, with your personal buddy and a lot of support from experienced colleagues

Of course, we also offer: a well-equipped tool landscape, modern hardware, a company pension plan, training budget, in-house training with PIA Campus, company events, free drinks and good coffee

What you do.

  • You will be in charge of our IT services for the operation of customer systems: You coordinate and control operations / service operations as well as the continuous improvement and further development of demanding customer projects
  • You will be the first point of contact for our customers, taking on requirements and coordinating their implementation. As an organizational talent and customer whisperer, you set priorities and make strategic decisions
  • You establish standards and processes, such as service definition, service transition (change request management, release planning and implementation) up to service level management / reporting

What you can.

  • You have successfully completed your IT education (apprenticeship, Bachelor/ Master) and have experience in the areas of IT operations and management of suppliers and service providers or have a comparable qualification
  • Furthermore, you have a good knowledge of the ITIL process framework and the application of these processes in service management - if you don't already have it, we would be happy to offer you the opportunity for ITIL certification
  • Good IT know-how in web technologies and IT operations are a matter of course for you
  • You are characterized by planning competence and an overview as well as customer orientation and communication skills. Very good English skills are a must. German is a plus!
Sounds good? Apply Now

There's nothing to it? Show us what you can do!

Take the initiative. We might be waiting for you and just don't know it yet.

Give it a shot

Got questions? Victoria has the answers!

Victoria Schneemann
Human Relations Manager Recruiting

T +49 6131 57609 - 6600

Victoria Schneemann